Irregularity Policy

All personnel involved in training delivery, they should always support trainees prior, during and post training by adhering to the procedures stated herein and that should be in line with the requirements – guidelines of SAQA-NQF related legislations and in accordance with EDTQA Act

i). Admission criteria

All learners should apply as applicants to be admitted in the learning programme by filling in an application form and once their applications are successful, they are further required to fill in the following forms:

Therefore, that has necessitated an extension of our scope of service-and to that effect Education, Training and Development Practice Sector Education, Training Authority (ETDP.SETA) and Department of Labour (DoL) were approached with regard to accreditation which would enable us to become a Training Service Provider that complies with the requirements of Education, Training and Development Quality Assurance (ETDQA) Act of SAQA.

  • Baseline Assessment form (RPL Assessment)
  • Learner’s contract and
  • Code of Conduct

This type of baseline assessment and/or RPL is offered with the intention to determine the skills, knowledge level of learners and so that placement could be in accordance to what they have applied for and is not for credit awarding and unsuccessful learners are offered the following support:

  • Counselling
  • Recommendation to take another bridging course

Once the above criteria is satisfied, then learners should sign learner contract and code of conduct provided- committing themselves that they would attend the training programme as scheduled till its completion.

ii). Alternative access and/or bridging process

Even if learners do not qualify to be placed on a particular NQF Level Qualification/ Programme they have applied for, we do not turn them away; instead we provide support to them as to bridge the gap.

We offer one- on- one support and encourage successful learners to join group studies and offer specialized non-credit bearing courses designed, particularly, for their level till such time they qualify to be placed on a qualification and/or Unit Standards they applied for. For that, learners are assessed against a certain specific outcome with associated assessment criteria of the Unit Standard which are registered within NQF.

Thus, the assessment must be Unit Standard based as stipulated in our Assessment Policy and RPL Assessment Policy.

III). Support provided during the course of training

As we have embraced the principles of outcome based education, we should then conduct formative assessment, whereby learners during learning/training sessions are engaged in group discussions, role-play as for them to learn by themselves and have their own understanding of things. This engagement helps training facilitators to determine their understanding on the subjects given. Behavioural observation, daily review/ revision is as well provided.

Further on that, the following are being provided as remedial measures to assist learners on their areas of weaknesses and this type of support helps to enable learners to complete their learning programme:


  • One – on- one consultation
  • Field visit support service
  • Peer support service
  • Telephonic inquiry information support and
  • Counselling

In terms of this learner’s support policy, all personnel involved in training are expected to showcase full adherence and failure to comply constitute an offence punishable in terms of disciplinary code of conduct.